Refund policy

We want you to love your Senciere purchase. If something is not right, we are happy to help with a return or exchange.

Return Window

You have 30 days from the day your order is delivered to request a return.

To be eligible, items must be:

  • Unused and unworn
  • In original condition
  • In original packaging
  • With all tags, dust bags, accessories, and labels included

How To Start A Return

To start a return, contact us at support@sencieres.com with:

  • Your order number
  • Your full name
  • The item you want to return
  • The reason for your return

If your return is approved, we will send you return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping service. Senciere is not responsible for returns lost in transit.

Refunds

Once your return arrives, we will inspect it. If approved, your refund will be issued to your original payment method.

Refunds are usually processed within 5-14 business days after inspection. Your bank or payment provider may take additional time to show the refund.

Exchanges

If you want a different color, size, or style, contact us at support@sencieres.com.

Exchanges depend on stock availability.

Damaged Or Faulty Items

If your item arrives damaged or faulty, contact us within 48 hours of delivery with clear photos or videos of the issue.

We will review the case and offer a replacement, repair, store credit, or refund where appropriate.

Non-Returnable Items

We cannot accept returns for:

  • Used or worn items
  • Items without original packaging
  • Gift cards
  • Final sale items
  • Items damaged by the customer
  • Returns sent without approval