How can we help you?

Email support with your order number and photos of the defect to initiate a warranty claim.

Every Nuamōre piece comes with a 2-year warranty from the date of purchase, covering any manufacturing defects. If something isn't right, we'll arrange a free replacement or repair part for you — no hassle.
Please note the warranty does not cover general wear and tear, accidental damage, misuse, neglect, or unauthorised repair attempts. To make a warranty claim, reach out to us at support@nuamore.comwith your order number and a photo or short video of the issue.

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry.

Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of Nuamōre.

To submit your warranty claim, please contact us at support@nuamore.com.

Important

By submitting a warranty claim, you acknowledge and agree to the following terms:

• Return of Impacted Product: If your warranty submission is accepted, you must send the impacted product to us for quality assurance review and testing.
• If the item is in stock, and your warranty submission is approved, you will receive a replacement of the same item.
• If the item is not in stock due to inventory limitations or discontinuation, you will be issued a store credit equivalent to the purchase price of the original item.
• Promotional products: Items received from a promotion or campaign may be excluded from our warranty policy.

To check the status of the order, click on the below link below and enter your order details

https://www.nuamore.com/pages/tracking

You can cancel your order within 30 minutes of purchase by logging into your account. Once logged in, go to My Orders and click "Cancel Order". If you don't have an account, no worries, you can create one using the same email used to place the order.

Our team works hard to get your order dispatched as quickly as possible, so we’re unable to guarantee any cancellation requests or changes to your order past this window.

If your order is not processed by the estimated shipping date, our Customer Happiness team will contact you with an update within 24-48 hours (keep an eye on your inbox!).

Keeping you informed is a top priority for us, and we appreciate your patience. As always, feel free to reach out to us via Live Chat, email (support@nuamore.com) for any questions.

At Nuamōre, we work hard to ensure every order reaches you safely and on time. Please read our shipping policy carefully as it outlines our responsibilities and yours once an order has been placed.

Processing & Delivery

Orders are typically processed within 1–3 business days (Monday through Friday, excluding public holidays). Estimated delivery times vary by region and will be displayed at checkout. Please note that delivery timeframes are estimates provided by the courier and are not guaranteed.

Incorrect or Incomplete Address

Customers are fully responsible for providing a correct and complete shipping address at the time of purchase. Nuamōre is not liable for orders that are delayed, misdelivered, or undeliverable due to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an address error, the original shipping cost, return shipping cost, and a 6% return handling fee will be deducted from your refund. Refunds are only processed once the item has been successfully returned to us.

Delivered But Not Received

If your tracking information shows your order as delivered but you have not received it, please take the following steps:

• Check around your property, including any safe spots, mailboxes, or with neighbours
• Allow 2 business days after the delivery scan, as carriers occasionally update tracking early
• Check with other members of your household

If your parcel still has not arrived after 2 business days, please contact us at support@nuamore.com with your order number. We will open an investigation with the courier on your behalf.

Lost or Damaged in Transit

If your order is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will open an investigation with the courier and work to make it right for you as quickly as possible.

Depending on the outcome of the investigation, we will offer a replacement or refund where applicable.

Refused, Rejected & Undeliverable Packages

Please note that the following will result in a deduction of the original shipping cost, return shipping cost, and a 6% return handling fee from your refund:

• Your package was refused or rejected at delivery
• Your package was not collected from the delivery courier or pickup location
• Your package was returned due to an incorrect shipping address provided at checkout

Refunds are only processed once the item has been successfully returned to us. If you have a change of mind after placing your order, please accept the delivery and submit a return request through our returns portal.

Most orders are delivered within 7-10 days. Once your order ships you'll receive a confirmation email with a tracking link so you can follow your parcel every step of the way.

We offer free shipping on qualifying orders. Free shipping thresholds and eligible regions are shown at checkout. Some destinations may have a shipping fee — the exact amount will be displayed before you confirm your order.

We process orders quickly, so please contact us as soon as possible if your address needs to change. Email us at support@nuamore.com with your order number and the correct address and we'll do our best to update it before it ships.

At Nuamōre, every piece is crafted to be loved. If something isn't quite right, we're here to help.

Return Window
We accept returns within 14 days of delivery. To begin your return, log in to your account and use the returns portal, or use this return link

If you need any help, our team is always available at support@nuamore.com.

Return Requirements
To be eligible for a return, please ensure the following:

• Items must be in their original condition with no signs of wear or damage
• Items must be returned in all original packaging, including tags, box, and pouch
• Sets must be returned as a complete set — individual items from a set cannot be returned separately
• Returns must be made from the same country in which the order was originally placed

Items Not Eligible for Return
The following items cannot be returned:

• Worn or used items
• Items returned without original packaging
• Mystery gifts and complimentary free gifts
• Custom or personalised items
• Free replacements

Refused & Rejected Packages
If a package is refused or rejected at delivery, a refund will not be issued unless the item is successfully returned to us. If you have a change of mind after placing your order, please accept the delivery and make a return request

Return Shipping Fees

Shipping fees are non-refundable. A 6% return handling fee applies to all returns, covering the cost of receiving, inspecting, and processing your returned item.

United States
A prepaid return label is provided. A fixed fee of $10 will be deducted from your refund to cover this label.

Canada
You will receive our return address and will need to ship the item back to us using Canada Post.

United Kingdom
A prepaid return label is provided. A fixed fee of $15 will be deducted from your refund to cover this label.

Europe & Rest of the World
A prepaid return label is provided. A fixed fee of $15 will be deducted from your refund to cover this label.

Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days.

Return shipping for defective or warranty items is fully covered by us.

A Note on Your Return
At Nuamōre, returned items are donated to charity — because every girl deserves to shine. ✨

Yes! If you'd prefer a different size, colour, or style, just let us know when you contact us. We'll do our best to arrange an exchange — subject to stock availability.