When will my order be delivered?
Orders are usually processed within 1-3 business days. After dispatch, you will receive a shipping confirmation with your tracking link. Delivery time depends on your destination and the carrier shown at checkout.
Find your answers to frequently asked questions here.
Have a question? Start with the FAQs below.
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Get more information
Help centre
Shipping & Delivery
Find the most important information about this topic below. If you still need help, contact our support team with your order number.
How can I track my parcel?
Use the tracking link in your shipping email. If tracking has not updated yet, please allow 24-48 hours after dispatch for the carrier to scan the parcel.
Can I change my delivery address?
If your order has not been shipped yet, contact us as soon as possible. Once the parcel is handed to the carrier, we cannot guarantee address changes.
Do you ship internationally?
Yes, Sencieres ships to selected international destinations. Enter your address at checkout to see available shipping methods, delivery estimates and costs.
What if my parcel is delayed?
If your parcel is delayed or marked as delivered but you have not received it, first check the tracking details and nearby delivery locations. Then contact us with your order number so we can help.
Help centre
Shipping & Delivery
Find the most important information about this topic below. If you still need help, contact our support team with your order number.
When will my order be delivered?
Orders are usually processed within 1-3 business days. After dispatch, you will receive a shipping confirmation with your tracking link. Delivery time depends on your destination and the carrier shown at checkout.
How can I track my parcel?
Use the tracking link in your shipping email. If tracking has not updated yet, please allow 24-48 hours after dispatch for the carrier to scan the parcel.
Can I change my delivery address?
If your order has not been shipped yet, contact us as soon as possible. Once the parcel is handed to the carrier, we cannot guarantee address changes.
Do you ship internationally?
Yes, Sencieres ships to selected international destinations. Enter your address at checkout to see available shipping methods, delivery estimates and costs.
What if my parcel is delayed?
If your parcel is delayed or marked as delivered but you have not received it, first check the tracking details and nearby delivery locations. Then contact us with your order number so we can help.
Help centre
Shipping & Delivery
Find the most important information about this topic below. If you still need help, contact our support team with your order number.
When will my order be delivered?
Orders are usually processed within 1-3 business days. After dispatch, you will receive a shipping confirmation with your tracking link. Delivery time depends on your destination and the carrier shown at checkout.
How can I track my parcel?
Use the tracking link in your shipping email. If tracking has not updated yet, please allow 24-48 hours after dispatch for the carrier to scan the parcel.
Can I change my delivery address?
If your order has not been shipped yet, contact us as soon as possible. Once the parcel is handed to the carrier, we cannot guarantee address changes.
Do you ship internationally?
Yes, Sencieres ships to selected international destinations. Enter your address at checkout to see available shipping methods, delivery estimates and costs.
What if my parcel is delayed?
If your parcel is delayed or marked as delivered but you have not received it, first check the tracking details and nearby delivery locations. Then contact us with your order number so we can help.
Help centre
Shipping & Delivery
Find the most important information about this topic below. If you still need help, contact our support team with your order number.
When will my order be delivered?
Orders are usually processed within 1-3 business days. After dispatch, you will receive a shipping confirmation with your tracking link. Delivery time depends on your destination and the carrier shown at checkout.
How can I track my parcel?
Use the tracking link in your shipping email. If tracking has not updated yet, please allow 24-48 hours after dispatch for the carrier to scan the parcel.
Can I change my delivery address?
If your order has not been shipped yet, contact us as soon as possible. Once the parcel is handed to the carrier, we cannot guarantee address changes.
Do you ship internationally?
Yes, Sencieres ships to selected international destinations. Enter your address at checkout to see available shipping methods, delivery estimates and costs.
What if my parcel is delayed?
If your parcel is delayed or marked as delivered but you have not received it, first check the tracking details and nearby delivery locations. Then contact us with your order number so we can help.
Help centre
Shipping & Delivery
Find the most important information about this topic below. If you still need help, contact our support team with your order number.
When will my order be delivered?
Orders are usually processed within 1-3 business days. After dispatch, you will receive a shipping confirmation with your tracking link. Delivery time depends on your destination and the carrier shown at checkout.
How can I track my parcel?
Use the tracking link in your shipping email. If tracking has not updated yet, please allow 24-48 hours after dispatch for the carrier to scan the parcel.
Can I change my delivery address?
If your order has not been shipped yet, contact us as soon as possible. Once the parcel is handed to the carrier, we cannot guarantee address changes.
Do you ship internationally?
Yes, Sencieres ships to selected international destinations. Enter your address at checkout to see available shipping methods, delivery estimates and costs.
What if my parcel is delayed?
If your parcel is delayed or marked as delivered but you have not received it, first check the tracking details and nearby delivery locations. Then contact us with your order number so we can help.
Help centre
Shipping & Delivery
Find the most important information about this topic below. If you still need help, contact our support team with your order number.
When will my order be delivered?
Orders are usually processed within 1-3 business days. After dispatch, you will receive a shipping confirmation with your tracking link. Delivery time depends on your destination and the carrier shown at checkout.
How can I track my parcel?
Use the tracking link in your shipping email. If tracking has not updated yet, please allow 24-48 hours after dispatch for the carrier to scan the parcel.
Can I change my delivery address?
If your order has not been shipped yet, contact us as soon as possible. Once the parcel is handed to the carrier, we cannot guarantee address changes.
Do you ship internationally?
Yes, Sencieres ships to selected international destinations. Enter your address at checkout to see available shipping methods, delivery estimates and costs.
What if my parcel is delayed?
If your parcel is delayed or marked as delivered but you have not received it, first check the tracking details and nearby delivery locations. Then contact us with your order number so we can help.
Frequently asked
Find clear answers to our most common questions.
How long does delivery take?
Orders are usually processed within 1-3 business days. Delivery time depends on your country and the shipping method shown at checkout.
How much is shipping?
Shipping costs are calculated at checkout based on your delivery country and selected shipping method.
Do you ship outside Germany?
Yes. Sencieres ships internationally. Available countries and final shipping costs are shown at checkout.
Can I change my address after ordering?
If your order has not been processed yet, contact us as soon as possible with your order number and the correct address.
How do I clean my Senciere bag?
Wipe the bag gently with a soft damp cloth. Avoid harsh chemicals, alcohol-based cleaners, and direct heat.
What is your return policy?
You can request a return within the return window stated in our policy, as long as the item is unused and in its original condition.
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Contact us
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support@sencieres.com
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