Tracking Says Delivered but I Haven't Received It

Your tracking shows delivered but the parcel isn't in your hands? Here's what to do.

First, a few quick checks

Carriers occasionally scan a parcel as delivered slightly early. Please check:

• Safe spots around your door, porch or building entrance
• Your mailbox and any parcel lockers
• With neighbours and household members
• With building reception or concierge, if you have one

Still missing?

If it hasn't appeared 2 business days after the “delivered” scan, contact us with your order number and we'll open an investigation with the courier straight away.

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